Shipping policy

Shipping & Delivery

At Gemissa, we are committed to delivering your orders as efficiently as possible. Delivery times may vary depending on your location. Below are the details of our shipping policy to help you understand what to expect when placing an order with us.

Delivery Times
Order Processing: Orders are typically processed within 1 to 3 business days. This includes confirmation, customization (if applicable), quality inspection, and packaging.

Shipping: Once shipped, delivery usually takes between 7 and 10 business days, depending on your location.

International Shipping
Gemissa ships to most countries worldwide. However, delivery times may be longer due to customs procedures or local postal services. Import duties, taxes, and brokerage fees are the responsibility of the customer and are not included in the shipping costs.

Important Information
Delivery Partners: We work with reliable shipping partners to ensure your packages are delivered safely. The carrier used may vary depending on your region and the type of product ordered.

Potential Delays: Additional delays may occur due to extreme weather conditions, customs processing, or carrier related issues. We appreciate your patience in these situations, which are beyond our control.

Returns & Refunds
We are not responsible for packages marked as delivered by the carrier. If your package was stolen after delivery, please contact your local carrier or file a theft report with the appropriate authorities.

If you are not completely satisfied with your purchase please refer to our Refund Policy.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. This number will allow you to monitor your delivery in real time. If you have any questions, feel free to contact us at info@gemissa.com.

Thank you for choosing Gemissa!